Had a recent service experience with Viti Mercedes for my GL450. I made the appointment by phone, and spoke with Russ. Making the appointment was simple, and they were able to take me in right away. Upon arriving for my appointment, Russ greeted me promptly and got my vehicle in immediately. The service was done quickly. Where in many dealerships, this seems to be where they might try to sell you additional needed service; Russ didn’t try to sell me anything. Just did what I asked for, and no additional charges. I was in and out in just over an hour. My car was washed and ready to go. Fast, courteous, no surprises. Exactly what you want when you bring your car in for service. Would highly recommend Viti Mercedes for service, and Russ as an advisor.