- Newport Tour reviewed 4 weeks ago
Viti is a first-rate organization. We purchased a certified GL about a year ago, and it had a minor dent when it was delivered. While Viti offered to fix it right away, we didn’t have time to leave it to have it repaired then. We have a tour company and the season was just about to start, so we asked if we could take care of it once the tour season was over, which they graciously said yes to.
Fast forward nearly nine months, we called Steve Koertje, the manager. He couldn’t have been nicer. He remembered the car, and he remembered the situation. They picked up the car, gave us a loaner car, and had the car fixed perfectly and returned to us.
We had nothing in writing, and he could have said “sorry, but we don’t remember”. But he treated us as if we just purchased yesterday and made good on their promise. We’ve also been in a couple of other times during the year for service, and it’s worth mentioning that Russ Machado, our service advisor is excellent. Courteous and knowledgeable, he is the consummate professional. If you’ve got a Mercedes and you want it fixed right, and fixed on time, make sure you ask for Russ.
We definitely recommend Viti Mercedes and look forward to doing business there for many years to come.
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